Effective Date: June 1, 2025
Website: https://shop.flourishsoftware.com
Business Name: Flourish Software, Inc.
Address: 211 Thompson St., Chattanooga, TN 37405
1. Who We Are
This site is operated by Flourish Software, Inc., a U.S.-based company offering equipment and supply ordering through a WooCommerce storefront. This Privacy Policy explains how we collect, use, and safeguard your personal information.
2. What Personal Data We Collect and Why
Account and Order Information
When placing an order or creating an account, we collect:
- Personal identifiers: Name, email, phone number
- Billing and shipping data: Address, zip/postal code
- Order and transaction history
- Login credentials (if account is created)
- Payment details, securely processed via third-party providers (PayPal, GoCardless)
We collect this information to:
- Process and fulfill orders
- Provide customer support
- Comply with tax, accounting, and legal obligations
- Communicate order status and updates
- Improve our website and product offerings
Technical Data
We collect:
- IP address and device information
- Browser type and settings
- Pages viewed and time spent
- Referrer URLs
This information helps us detect fraud, enhance user experience, and improve site performance.
Comments
If you leave a comment:
- We collect the data shown in the comment form
- We also collect your IP address and browser user agent for spam detection
Media
If you upload images, please avoid including embedded location data (EXIF GPS), as visitors can extract this information.
3. Contact Forms
If you submit a form:
- We may collect your name, email, subject, and message content
- We retain submissions for customer service follow-up
- We do not use form data for marketing unless explicitly opted in
4. Cookies
We use cookies to:
- Track cart contents and recently viewed products
- Manage sessions and logins
- Improve site performance and security
Cookie duration varies (session-based to up to 1 year). You can disable cookies via your browser settings.
5. Embedded Content
Articles or pages may include embedded content (e.g., videos, images) from other sites like YouTube or social media. Embedded content behaves as if you visited the source site and may collect data or set cookies.
6. Analytics
We may use Google Analytics or similar services to collect anonymous usage data. You can opt out of Google Analytics tracking by using this browser add-on.
7. Who We Share Your Data With
We only share data with trusted third parties to fulfill services:
| Partner | Purpose | Link to Policy |
|---|---|---|
| GoCardless | ACH payments (bank transfers) | GoCardless Policy |
| QUIC.cloud | Caching and performance optimization | QUIC.cloud Policy |
| Akismet | Spam detection (comments) | Akismet Policy |
8. How Long We Retain Your Data
- Orders and billing info: Minimum of 7 years for tax/legal purposes
- Contact form entries: Indefinitely
- Comments: Indefinitely
- Account data: While the account is active or until the user requests deletion
9. What Rights You Have Over Your Data
You may request to:
- Access your personal data
- Correct or update inaccurate data
- Delete your data (except where retention is required by law)
- Export your data
Contact us at legal@flourishsoftware.com to submit your request.
10. Where Your Data Is Sent
Data may be stored or processed outside the U.S., including in Europe or Asia, based on provider infrastructure. We ensure that all providers meet GDPR and other relevant data transfer standards via:
- Standard Contractual Clauses (SCCs)
- Vendor data processing agreements
11. How We Protect Your Data
We use:
- HTTPS encryption
- Role-based access controls
- Two-factor authentication for admin accounts
- Regular backups and patching
- Security scans and malware monitoring
12. What Data Breach Procedures We Have in Place
If a breach occurs:
- We will notify affected users within 72 hours
- We maintain logs, alerts, and review mechanisms
- We investigate and patch the vulnerability immediately
13. Third Party Data
We do not buy or import user data from third parties, nor do we sell your information.
14. Automated Decision-Making and Profiling
We do not perform any automated decision-making (e.g., credit scoring) or profiling using your personal data.
15. Industry-Specific Disclosure
We are not a regulated medical, financial, or legal service provider. If compliance laws in your jurisdiction require it, please contact us directly for additional information.
Contact Information
For questions about this policy or data privacy concerns, contact:
Privacy
Flourish Software, Inc.
Email: legal@flourishsoftware.com