We strive to ensure complete satisfaction with your hardware purchase. Due to the nature of our supply chain and vendor relationships—particularly with distributors such as BlueStar—our refund and return policy reflects the terms we must adhere to for all hardware items.

Return Eligibility

  • Return Merchandise Authorization (RMA) Required: All returns must be approved in advance. Please contact our support team to request an RMA form. Returns without prior authorization will not be accepted.
  • Condition of Returned Items: Items must be unopened, unused, and in their original packaging with all original accessories, manuals, and documentation intact.
  • Time Frame: Return requests must be submitted within 14 calendar days of the delivery date.
  • Non-Returnable Items:
    • Opened or used hardware
    • Items showing signs of wear or installation
    • Custom-configured or special-order equipment

Refunds

Once your return is received and inspected, we will notify you of the status. If approved:

  • A refund will be processed to your original payment method, minus any applicable restocking fees (typically 15–25%, based on the vendor).
  • In some instances, a refund will be processed via Check. We will send this to the billing address used when placing the order.
  • Shipping charges are non-refundable.

Exchanges and Warranty Issues

If you received a defective or incorrect item, please notify us immediately. We will work with the manufacturer (e.g., Zebra) to arrange a replacement under their warranty terms. For Zebra-branded hardware, please note that support and service are handled by Zebra directly in accordance with their warranty and accessory return guidelines.